RGConsultBz

Tag: #bimbelize

  • Customer Service Management Training Required.

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    rgconsultingbz
    in

    In my blog on Customer Service in Belize I mentioned a number of instances where it was clear that poor customer service at the front line is not necessarily caused by the customer service representative (CSR) as the lapse in service may be from the lack of support from the back office or upper management.…

  • Problem Solving and Decision Making

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    rgconsultingbz
    in

    Over the last two years I have come to terms that as much as I love my trees, this new year they are the first thing on my list that have to go. These include a golden plum, a cow fig, a cotton tree, and another one I don’t know the species. These four trees…

  • Customer Service in Belize

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    by

    rgconsultingbz
    in

    Yesterday December 30, 2013, I had a number of interactions with individuals from a variety of organizations whose responsibility is to provide service to the customer. These included the following:  1. Belize City Council – Traffic Department, 2. Post Office for payment of Post Office Box, 3. Sagicor Insurance, 4. Belize Social Security and 5.…