RGConsultBz

Tag: #belizeinstituteofmanagement

  • Customer Service Management Training Required.

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    by

    rgconsultingbz
    in

    In my blog on Customer Service in Belize I mentioned a number of instances where it was clear that poor customer service at the front line is not necessarily caused by the customer service representative (CSR) as the lapse in service may be from the lack of support from the back office or upper management.…

  • Customer Service in Belize

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    by

    rgconsultingbz
    in

    Yesterday December 30, 2013, I had a number of interactions with individuals from a variety of organizations whose responsibility is to provide service to the customer. These included the following:  1. Belize City Council – Traffic Department, 2. Post Office for payment of Post Office Box, 3. Sagicor Insurance, 4. Belize Social Security and 5.…