RGConsultBz

Category: Uncategorized

  • Celebrating 2019

    Celebrating 2019

    —

    by

    rgconsultingbz
    in

    My blog post should read “Celebrating 2018” because throughout the year I felt that there were so many things to celebrate and that I needed to write about them on my blog to share with my friends and colleagues, but I took the easy way out by sharing most of the events as they unfolded…

  • Marketing 101 in the Digital Age.

    —

    by

    rgconsultingbz
    in , ,

    All marketing professionals must continuously update their knowledge of the generational changes and their impact on social change in order to remain competitive. The marketing practices of the present must take into account the value of the contribution of the digital age which embraces gamification and social media to bolster their competitiveness. My recent post on…

  • Change Happens. Opportunities and Threats.

    —

    by

    rgconsultingbz
    in ,

    On the 27th of December 2014, a number of workmen appeared on the property next to mine, and in discussion with the gentleman who said he is the contractor, I was advised that the property next door was bought by a Chinese business man and that a major factory will be constructed just around the curve…

  • BSSB Customer Service Improvement Opportunities.

    —

    by

    rgconsultingbz
    in

    I have always maintained that “Customer Service” is less about the front line employee and more about the persons responsible for managing the processes. I had occasion to visit Belize Social Security office in Belize City on New Year’s Eve to re-validate my bi-annual pensioner’s declaration, and every employee that attended to me (three)  did…

  • Customer Service Training for Law Enforcement and Security Staff. 

    —

    by

    rgconsultingbz
    in

    Should individuals in the business of Law enforcement and Security receive training in Customer Service? More and more there has been a tendency to take the philosophy of customer service and repeatedly try to force it into the law enforcement profession. While the concept is well-intended it is like putting in a square peg in…

  • Reflections for 2013

    —

    by

    rgconsultingbz
    in

    Last year at this time I was in the hospital in Miami, waiting for the fireworks to start so I could watch the display from my hospital window. My sons even bought me a non-alcoholic champagne to celebrate . I had an angina attack, and after some preliminary treatment in Belize City, I decided to…

  • Customer Service in Belize

    —

    by

    rgconsultingbz
    in

    Yesterday December 30, 2013, I had a number of interactions with individuals from a variety of organizations whose responsibility is to provide service to the customer. These included the following:  1. Belize City Council – Traffic Department, 2. Post Office for payment of Post Office Box, 3. Sagicor Insurance, 4. Belize Social Security and 5.…

  • My Second Video Post: First You Tube Video

    —

    by

    rgconsultingbz
    in

    My second video was a bit different as I did not need to search for content but rather it came to me in a burst of surprise and laughter. We were in Merida watching the final game between Club America and Cruz Azul. We stayed at my grand nieces and the mood was festive with…

  • Hello world!

    —

    by

    rgconsultingbz
    in

    Welcome to WordPress.com! This is your very first post. Click the Edit link to modify or delete it, or start a new post. If you like, use this post to tell readers why you started this blog and what you plan to do with it. Happy blogging!