RGConsultBz

Category: Customer Service

  • Lessons from a Water Bill

    —

    by

    rgconsultingbz
    in ,

    Management pervades every aspect of our lives, even our utility bills. In May my water bill went up from an average of 3200 gallons per month to 23.6K gallons or an increase of 700%. During this month I had a visit from one of BWS supervisors who in a very professional manner carried out an…

  • Excellence in Customer Service

    —

    by

    rgconsultingbz
    in

    In this day of “Excellence in Customer Service” where the customer is always right, should a business refuse to do business with toxic customers who continually abuse the staff and other members of the public? Should the staff have to put up with abuse out of fear as they may risk losing their job? I…

  • Customer Service Management Training Required.

    —

    by

    rgconsultingbz
    in

    In my blog on Customer Service in Belize I mentioned a number of instances where it was clear that poor customer service at the front line is not necessarily caused by the customer service representative (CSR) as the lapse in service may be from the lack of support from the back office or upper management.…