RGConsultBz

Author: rgconsultingbz

  • Customer Service Management Training Required.

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    rgconsultingbz
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    In my blog on Customer Service in Belize I mentioned a number of instances where it was clear that poor customer service at the front line is not necessarily caused by the customer service representative (CSR) as the lapse in service may be from the lack of support from the back office or upper management.…

  • Reflections for 2013

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    rgconsultingbz
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    Last year at this time I was in the hospital in Miami, waiting for the fireworks to start so I could watch the display from my hospital window. My sons even bought me a non-alcoholic champagne to celebrate . I had an angina attack, and after some preliminary treatment in Belize City, I decided to…

  • Problem Solving and Decision Making

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    rgconsultingbz
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    Over the last two years I have come to terms that as much as I love my trees, this new year they are the first thing on my list that have to go. These include a golden plum, a cow fig, a cotton tree, and another one I don’t know the species. These four trees…

  • Customer Service in Belize

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    rgconsultingbz
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    Yesterday December 30, 2013, I had a number of interactions with individuals from a variety of organizations whose responsibility is to provide service to the customer. These included the following:  1. Belize City Council – Traffic Department, 2. Post Office for payment of Post Office Box, 3. Sagicor Insurance, 4. Belize Social Security and 5.…

  • Business Risks: Climatic Conditions

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    rgconsultingbz
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    Too much rain brings floods, too little rain bring fires especially on the Savannah. In the nursery we can protect the seedlings from the sun with proper shade material. Maintenance is constant due the heavy winds which tear the shade material after a while. In terms of wind, while a few tropical storms and one…

  • Business Risks: Reptiles

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    rgconsultingbz
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    2.2 Reptiles The lizards don’t give my peppers a break, especially the Jesus Christ Lizard (Basilisks) or Wish Willy as they are known locally.  The iguanas love the Suriname cherries, and as an environmentalist and conservation minded individual, the growing numbers are a concern. I guess culling is somewhere in the future. Finally on this list…

  • Business Risks: Birds

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    rgconsultingbz
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    The first major nuisance is the crow (black bird). I have a squadron of over 500 of them that wake us up early in the morning and announce their return with loud bursts of whistles and cries as they return in squadron formation from their daily raids across the district. Left over dog food doesn’t…

  • Business Risks: Mammals

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    rgconsultingbz
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    While I have encountered on my property the porcupine, opossum, armadillo, and even had a visit from a howler monkey after hurricane Richard, I am not sure what damage they do, although when they do visit I enjoy them for the brief moment. We’ve had visits from the tapir passing through and lots of raccoon…

  • Business Risks: Insects

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    rgconsultingbz
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    There is no relief for plants as the continuous assault requires an unrelenting defense mechanism to combat the threats. While the plant is at seedling stage the bugs commence their attack, from the ants to the caterpillar, which while the latter may result in a beautiful butterfly through the miracle of metamorphosis, during the caterpillar stage they are…

  • Business Risks

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    rgconsultingbz
    in

    In any business venture there is risk, and while one makes the necessary effort to mitigate those risks, the constant attacks from every possible angle become tiresome and discouraging, however being presently involved directly in some agricultural ventures they can be overwhelming. Some of the threats encountered are listed below in summary form, further details are…