RGConsultBz

Author: rgconsultingbz

  • New Residence For Sale of by Owner

    New Residence For Sale of by Owner

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    rgconsultingbz
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    Location: 5978 Cohune Walk, Belmopan, Cayo District Belize. View by appointment only: Contact: Rey Guerrero, Telno: (501) 622 5464 Completed: August 2018 Asking price BZ$415.000 or US$207,500 or best offer. The floor plan(including the site’s square footage) including garage – 2,100 sq. ft. Property size: 75′ X 100′ Number of bedrooms: 3 complete with AC…

  • Celebrating 2019

    Celebrating 2019

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    rgconsultingbz
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    My blog post should read “Celebrating 2018” because throughout the year I felt that there were so many things to celebrate and that I needed to write about them on my blog to share with my friends and colleagues, but I took the easy way out by sharing most of the events as they unfolded…

  • Marketing 101 in the Digital Age.

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    rgconsultingbz
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    All marketing professionals must continuously update their knowledge of the generational changes and their impact on social change in order to remain competitive. The marketing practices of the present must take into account the value of the contribution of the digital age which embraces gamification and social media to bolster their competitiveness. My recent post on…

  • Lessons from a Transformer

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    rgconsultingbz
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    I was out of power for approximately 24 hours between Tuesday and Wednesday April 19 and 20, 2016. I had a choice to be angry or do what I consider necessary and within my control to restore the situation to the way it was before or better. My proceses put me in 1. Waiting mode,…

  • Lessons from a Water Bill

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    rgconsultingbz
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    Management pervades every aspect of our lives, even our utility bills. In May my water bill went up from an average of 3200 gallons per month to 23.6K gallons or an increase of 700%. During this month I had a visit from one of BWS supervisors who in a very professional manner carried out an…

  • Excellence in Customer Service

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    rgconsultingbz
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    In this day of “Excellence in Customer Service” where the customer is always right, should a business refuse to do business with toxic customers who continually abuse the staff and other members of the public? Should the staff have to put up with abuse out of fear as they may risk losing their job? I…

  • Welcome to RGConsultBz

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    rgconsultingbz
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    The business card shown below highlights a few of the areas of work that I am able to offer professional  assistance to organizations on a whole, while at the same time working with The Belize Institute of Management (www.bimbelize.org) as Chairman and Lead Trainer and Consultant providing the necessary direction and leadership that this institution…

  • Change Happens. Opportunities and Threats.

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    rgconsultingbz
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    On the 27th of December 2014, a number of workmen appeared on the property next to mine, and in discussion with the gentleman who said he is the contractor, I was advised that the property next door was bought by a Chinese business man and that a major factory will be constructed just around the curve…

  • BSSB Customer Service Improvement Opportunities.

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    rgconsultingbz
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    I have always maintained that “Customer Service” is less about the front line employee and more about the persons responsible for managing the processes. I had occasion to visit Belize Social Security office in Belize City on New Year’s Eve to re-validate my bi-annual pensioner’s declaration, and every employee that attended to me (three)  did…

  • Customer Service Training for Law Enforcement and Security Staff. 

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    rgconsultingbz
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    Should individuals in the business of Law enforcement and Security receive training in Customer Service? More and more there has been a tendency to take the philosophy of customer service and repeatedly try to force it into the law enforcement profession. While the concept is well-intended it is like putting in a square peg in…